GOT A QUESTION?
If you’re looking for answers, you’ve come to the right place.
You can use this area of the website to get answers to your questions.
TOP TEN FAQs
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How do I check my balance?
It’s easy to check your balance any time you like. If you Pay As You Go, you can choose from one of these ways:more... -
How do I keep track of my spending?
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What is my default PIN?
Every Virgin Mobile SIM card comes with a default PIN already set. So the first time you use the PIN, you’ll just need to enter 7890more... -
Can I use my phone abroad?
If you Pay As You Go, you can use your Virgin Mobile phone in over 65 countries. That includes all the holiday hotspots, like Spain, France and Australiamore... -
How do I send a picture message?
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I've lost my phone, what should I do?
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How can I see my bill?
There are three different ways of viewing your Virgin Mobile bill. Just select the one that suits you best...more... -
Not sure about some parts of your bill?
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Can I change the date my Direct Debit is taken?
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Interactive guide to your mobile
